FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

We have different prices depending on the customer's product requirements, generally there is a 10%-30% price difference.

Do you have a minimum order quantity?

The order quantity directly affects the price of the product. The recommended minimum order quantity is one 40HQ or more.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

7 days for samples, 30 days for large orders with deposit on arrival, special shortening of delivery time is possible for expedited cases.

What kinds of payment methods do you accept?

We accept letter of credit remittance, TT remittance or OA credit remittance.

What is the product warranty?

We have a three-year free warranty for products that meet the warranty.

Do you guarantee safe and secure delivery of products?

Yes, we will use different quality packaging according to the customer's needs to solve the transportation problem.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.


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